66Yrs is TOO LITTLE time for all party, ever since Independence, to conduct such Janta Durbar for Public Grievance redressal meetings due to their busy schedule of LOOTING AAM AADMI’s Money, best example being Baap-Beta Nagin Dance in UP!!

Here are few suggestion for implementing Janta Durbar in a more systematic and accountable manner :

1.     Pl follow two mode of hearing public complaint : Online and Manual

2.     For online, best example is RTI online site (URL :http://www.rtionline.gov.in/index.php) which gives instant Receipt No and closing date. AAP should follow the same pattern so that maximum urban crowd can log Grievances online.

3.     Upon receiving complaint online, future course of action need to be decided thru BPR mechanism used in IT for which I am ready to assist, of course AAP will be having enough resources for that.

4.     Now Manual Process : must have a mechanism to receive Hard copy Grievances manually and enter them into system after which it will follow the same path mentioned above.

Face2Face Public Interaction is MUST :
Best way is to call fixed number of Complainant on fixed date in a public place where other people may come as audience only who will simply watch this Janta Durbar that will try to resolve the issue of only the invited complainants, rest will appear again upon next appointment but note that it has to be an open air platform, not a closed cabin so that AAP can prove to the Nation how clean and transparent GOVERNANCE can be administered DIFFERENTLY.